Shear Talent Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Platform, including:

A. Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, phone number, physical address, and password.
• Profile Information: We may collect additional information you choose to provide in your profile, such as farm details, animal headcounts, business names, biographies, and photos.
• Identity Verification Information: For Providers, we may collect information necessary to verify your identity or business, such as government-issued ID numbers (which are processed securely by our third-party payment processor, Stripe).
• Payment Information: We collect payment and banking information (such as credit card numbers or bank routing numbers) when you make or receive payments. This information is securely processed and stored by our third-party payment processor (Stripe); Shear Talent does not store full credit card numbers on our servers.
• Communications: When you communicate with us (via email or customer support) or with other users (via our in-app messaging system), we collect information about your communication and any information you choose to provide.

B. Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Usage Details & Device Information: Details of your visits to our Platform, IP address, operating system, and browser type.
• Location Information: We may collect precise or approximate location information from your device or through your entered addresses to facilitate matching Providers with Farmers based on service radius and travel routing.
• Cookies (Zero Tracking Footprint): Shear Talent does not use marketing, advertising, or third-party tracking cookies. We utilize only essential, strictly necessary session cookies required to keep users logged in and ensure core platform scheduling and chat features function properly.

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2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To Provide and Maintain our Platform: Including facilitating scheduling, managing bookings, calculating travel distances, and processing payments.
• To Connect Users: We share specific information between Farmers and Providers to facilitate requested services (e.g., sharing a Farmer's address with a booked Provider).
• To Improve our Services: To understand how users interact with our Platform and to develop new products, services, and features.
• For Customer Support and Dispute Resolution: To mediate conflicts between users. This specifically includes reviewing your in-app messaging history and utilizing GPS/location tracking data (such as check-in times and coordinates) as evidence to resolve payment disputes, verify service completion, or investigate no-shows.
• For Safety and Fraud Prevention: We actively review, scan, and monitor communications and messages sent through the Platform to ensure safety, enforce our Terms of Service, and prevent fraud (such as off-platform payment circumvention).
• For Communications: To send you updates, security alerts, and administrative messages.
• For Legal and Security Purposes: To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities, and to protect the rights and property of Shear Talent and others.

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3. Sharing of Your Information

Shear Talent does not sell or share personal information, nor does Shear Talent process personal data for cross-context behavioral advertising or targeted advertising. We may disclose your personal information in the following situations:

• With Other Users: When you submit a booking request or accept a booking, we share certain information (such as your name, profile photo, general location, and eventually exact address upon confirmation) with the other party to facilitate the service.
• With Service Providers: We disclose your personal information only to essential service providers who perform services on our behalf (e.g., hosting providers and Twilio/Resend for communications). Specifically, all payment processing is handled independently by Stripe, and transaction data is passed to them securely. Your payments are governed by [Stripe's Privacy Policy](https://stripe.com/privacy).
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or to enforce our Terms of Service and protect our rights.
• Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction.

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4. Your Choices Regarding Your Information

• Account Information: You may update, correct, or delete your account information at any time by logging into your account settings.
• Promotional Communications: You may opt out of receiving promotional emails or SMS messages from us by following the instructions in those communications or updating your account preferences. Please note that even if you opt out of promotional messages, we will still send you non-promotional, operational messages (such as booking confirmations or security alerts).
• Location Information: You can prevent your device from sharing precise location information at any time through your device's operating system settings.

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5. Data Security and Retention

We have implemented reasonable and appropriate security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, tax and accounting requirements), resolve disputes, and enforce our legal agreements and policies.

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6. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

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7. US State Privacy Rights (CCPA, TDPSA, etc.)

If you are a resident of California, Texas, or other US states with comprehensive privacy laws, you have certain rights regarding your personal information, including:

• The right to know what personal information we have collected about you.
• The right to request the deletion of your personal information.
• The right to opt-out of the sale or sharing of your personal information (Note: Shear Talent explicitly does not sell or share your personal information for targeted advertising).
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at team@findsheartalent.com. If we deny a request to delete or access your data, you may appeal our decision by emailing team@findsheartalent.com with the subject line 'Privacy Request Appeal.'

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8. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Platform. The date the Privacy Policy was last revised is identified at the top of the page.

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9. Contact Information

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at:

Shear Talent LLC

team@findsheartalent.com