Shear Talent Cancellation and Refund Policy

1. Cancellations by the Farmer

We understand that farming is unpredictable, but Providers rely on scheduled appointments for their livelihood.

• Standard Cancellation: If a Farmer cancels a booking outside of the Provider's specified non-refundable window (default is 48 hours before the scheduled start time), the Farmer will receive a full refund of any pre-authorized amounts or deposits, minus any non-refundable payment processing fees (e.g., Stripe fees).
• Late Cancellation / Deposit Forfeiture: Providers on Shear Talent set their own individual deposit requirements and cancellation windows, which are clearly displayed during the booking process. If a Farmer cancels a booking *within* the Provider's non-refundable window, the Farmer forfeits their deposit (up to 50% of the total estimated service cost). This deposit is passed on to the Provider to compensate for their lost time and travel preparation, minus the Shear Talent platform fee.

2. Cancellations by the Provider

Providers are expected to honor all accepted bookings.

• If a Provider cancels a booking at any time prior to the appointment, the Farmer will not be charged, or if a deposit was taken, the Farmer will receive a 100% full refund.
• Providers who repeatedly cancel bookings or fail to communicate cancellations may be suspended or permanently removed from the Platform.

3. No-Shows and Unsafe Environments

• Farmer No-Show / Unprepared Site: If a Provider arrives at the scheduled location and the Farmer is not present, or the animals are not penned, caught, and ready for service as required by our safety standards, the Provider reserves the right to refuse service. In this event, the Farmer will be treated as a "Late Cancellation" and may be charged the Late Cancellation Fee.
• Provider No-Show: If a Provider fails to arrive for a scheduled appointment without notifying the Farmer, the Farmer will not be charged. Please report Provider no-shows to Shear Talent immediately.

4. Quality of Service and "Bad Haircut" Disputes

Shear Talent is a scheduling venue. We do not guarantee the quality, speed, or outcome of the shearing services provided.

• Shear Talent will not issue refunds based on dissatisfaction with the quality of the shearing, the demeanor of the Provider, or minor nicks and cuts (which can occur in standard shearing operations).
• If you are unsatisfied with the service, you must resolve the dispute and negotiate any partial refunds directly with the Provider.
• However, if a Provider exhibits abusive, dangerous, or grossly negligent behavior, please report them to Shear Talent immediately so we may investigate and potentially remove them from the platform.

5. Payment Disputes and Chargebacks

If a Farmer initiates a credit card chargeback for a completed service without first attempting to resolve the issue with the Provider, Shear Talent reserves the right to suspend the Farmer’s account and dispute the chargeback using logs, messages, and GPS data from the Platform.

6. Exceptions

Shear Talent reserves the right, but is not obligated, to override this policy and issue refunds in cases of extreme emergencies, severe weather events (Acts of God), or documented platform errors. Such exceptions are made entirely at Shear Talent's sole discretion.